Project Management

ClickUp Review: The Single Platform You NEED? [Tested 2023]

ClickUp Review: The Single Platform You NEED? [Tested 2023]
June 9, 2023
Liam Langers

Quick Read

As part of the Big Brain Solution team, I've had my hands on the digital gears of ClickUp, and I've got to tell you, it's been quite an experience.

Its versatile features, ranging from tasks and docs to chat and dashboards, have made our collaborative work more streamlined and efficient.

The best part? The option to customize and automate routines - what a time-saver!

ClickUp is not just a tool, it's an experience that enhances productivity without missing the fun.

Short on time? Just jump right in - it's free to get started. So, ready to make your workday more manageable?

Visit their website and give it a shot. You'll thank us later!

Finding the right productivity tool is like looking for a needle in a haystack - the options are endless and it can get overwhelming real fast.

It's like walking into an electronics store and being dazzled by all the shiny gadgets, but deep down, you're really just asking, "Is this what my team needs?"

In our ongoing journey to answer this question, we at Big Brain Solution took a detailed look at a tool that's been creating quite a buzz - ClickUp.

I'll share our experiences, go over its features (and how they can benefit your team), discuss its pricing, support, pros and cons, and finally compare it to its competitors.

By the end of this review, you'll have a better idea of whether ClickUp is the right fit for your team.

What is ClickUp?

In simple terms, ClickUp is a cloud-based platform that tackles project management and productivity tasks.

It's known for its high level of customization and expansive list of features.

ClickUp is designed for teams big and small, boasting a single workspace to replace all other project management tools.

But it doesn't stop at task management - ClickUp also offers Docs, Goals, Dashboards, Chat, and much more.

I'll be giving you a closer look at these features and how they work in practice, sharing our own experience and how it could potentially benefit your team. Let's get started!

Key features of ClickUp

Features of ClickUp

ClickUp comes packed with an extensive list of features aimed at boosting team productivity and streamlining workflows.

Allow me to give an overview of what this tool can do:

  1. Tasks & Subtasks: At the heart of ClickUp lies a dynamic task management system. It allows you to create tasks and subtasks, set priorities, due dates, and assignees. You can also add custom statuses to track the progress of each task.
  2. Custom Views: ClickUp offers various ways to visualize your tasks. From the traditional list view, board view (think Trello), calendar view, to the Gantt chart view - you have options. You can even create custom views based on your preferences.
  3. Docs & Wikis: Here's a feature I appreciate: integrated documentation. ClickUp Docs lets you create, share, and collaborate on documents within the platform. It also allows you to build a knowledge base with Wikis.
  4. Goals & Portfolios: ClickUp is more than just a task manager - it's also a goal tracker. You can set Goals, align them with tasks, and monitor progress in real time. If you're managing multiple projects, Portfolios offer a high-level overview of their status.
  5. Time Tracking: ClickUp has built-in time tracking capabilities, enabling teams to log hours spent on tasks and generate detailed reports.
  6. Automation & Integrations: To minimize manual work, ClickUp offers Automation. It also integrates with hundreds of other apps, from Google Drive to Slack, making it easy to centralize your work.
  7. Chat & Comments: The platform includes a built-in chat for instant communication. You can also leave comments on tasks, tag team members, and even turn comments into tasks.
ClickUp benefits for you team based on our experience

How ClickUp Benefits Your Team (Our Experience)

Coming fresh from a deep dive into ClickUp's features, you might be wondering how it stacks up when it comes to real-world use.

Trust me, I had the same question when my team and I started exploring the platform.

Let me share with you some insights and stories that came out of our ClickUp journey.

Tailored Task Management

I remember one project where the tasks were complex, multidimensional, and simply daunting. That's where ClickUp's Tasks & Subtasks feature really shined.

We could break down intimidating tasks into manageable subtasks, assign them to different team members, and keep a close eye on progress.

The ability to set custom statuses added a new layer of clarity to our workflow.

The result? A well-coordinated team and a successfully completed project.

Streamlined Documentation

During another project, we needed to collaborate on multiple documents.

Emails were flying around, attachments were getting lost - it was chaos. But then, we started using ClickUp Docs.

We were able to create and share documents right within ClickUp, making collaboration a lot easier.

We also built a Wiki for that project, making all necessary information accessible and easy to find.

Efficient Time Management

Let's talk about deadlines. We all have them, and we've all missed them at some point (yes, even us at Big Brain Solutions!).

ClickUp's built-in Time Tracking feature came to our rescue here.

We could see how much time we were spending on each task, helping us to be more realistic with our planning and estimations.

Better Communication

One thing that stood out in our experience was how ClickUp improved our team communication. The built-in Chat & Comments feature was a game-changer.

We found ourselves wasting less time jumping between apps, and more time getting things done.

Comments on tasks ensured everyone was on the same page, and the ability to turn comments into tasks ensured nothing fell through the cracks.

Clear Visibility with Dashboards

The moment when we realized the true power of ClickUp was during a product launch. We were scattered across different tasks, losing sight of the bigger picture.

That's when ClickUp's Dashboards came into play. It provided a bird's eye view of everything - progress, deadlines, who's doing what.

It was like turning on a light in a dark room. Suddenly, we could see everything clearly and could make informed decisions.

Workflow Automation

Another exciting discovery was ClickUp's Automation feature. Initially, we overlooked it, but soon found it to be a true timesaver.

One of our developers spent a lot of time moving tasks to different stages. Automating this process not only saved his time but also reduced the chances of human error.

It felt like having a virtual assistant taking care of the mundane parts of our workflow.

Effective Resource Management

A challenging project required us to assign resources very carefully. Too many tasks assigned to a single team member were causing burnouts.

ClickUp's Workload feature helped us avoid this. It showed us how work was distributed among the team, enabling us to balance the workload effectively.

The result was a happier, more productive team, and a successful project completion without any overwork.

ClickUp Pricing: comparing the plans

Pricing and Plans

A tool can be packed full of glittering features and impressive benefits, but if it's going to knock your finances off balance, it's a hard pass, right?

That's why it's crucial to discuss what ClickUp is going to cost you.

Let's pull back the curtain on their pricing structure, but remember to check out their official pricing page for the most accurate and up-to-date information.

Also, ClickUp offers a 14-day free trial on both the Unlimited and Business plans, so you can try it out before deciding to invest.

Free Forever Plan

Starting at zero cost, ClickUp offers a Free Forever plan. Ideal for personal use, this option comes with unlimited tasks, collaborative docs, real-time chat, and even a native time tracking function among other features.

Unlimited Plan

Scaling up, the Unlimited plan stands at $5 per member per month, billed annually.

This plan packs a punch with unlimited storage, integrations, dashboards, and much more. It's designed for small teams.

Business Plan

If you've got a mid-sized team and need more advanced functionalities, ClickUp's Business plan at $12 per member per month might catch your eye.

This plan includes advanced features like Google SSO, advanced public sharing, advanced dashboard features, and more.

Business Plus and Enterprise Plans

For larger teams with multiple workflows, ClickUp offers the Business Plus and Enterprise plans at $19 and custom pricing respectively.

These plans bring advanced features to the table, such as team sharing, custom role creation, custom permissions, and dedicated success manager among others.

Customer support of ClickUp

Customer Support and Resources

When it comes to customer support, ClickUp really steps up to the plate. And trust me, in my journey of exploration, I did end up sending a few queries their way.

First off, 24/7 live support is a big yes in my book. I mean, we don't live in the same timezone, right?

I was pleasantly surprised by how swiftly the support team responded, no matter when I reached out. The support team was not only efficient but also incredibly helpful and patient.

They guided me through my questions, providing clear instructions and resources for further learning.

You can't always predict when you'll need help or run into a stumbling block, so it's great to know that there's a safety net waiting to catch you at any time.

Secondly, the resources available to users are impressive. They seem to have thought of everything you could possibly need and then some.

ClickUp's Getting Started guide is thorough and easy to follow. It helped me hit the ground running, giving me a clear understanding of how to navigate and make the best use of the platform.

For those who love a good e-learning experience, the ClickUp University is a treasure trove.

It offers interactive courses that take you deeper into mastering productivity with ClickUp.

They've even thrown in quick video demos, which are perfect for visual learners like me.

In addition, the Help Docs are a rich source of information. Every question I had was answered in a clear, understandable manner.

Trust me, it's a goldmine of knowledge that you'll find yourself turning to again and again.

If you're wondering about other users' experiences, there's a Customers section on their website where you can find success stories from diverse clients.

It's great for validating your choice or learning from the experiences of others.

Lastly, there's the Professional Services Team. These are the big guns you bring in for premium support and hands-on help.

Whether you're dealing with a complex problem or just need a helping hand, these guys are there for you.

So yes, in terms of customer support and resources, ClickUp gets a solid thumbs up from me.

Whether you're a newbie finding your feet or a seasoned pro looking to get the most out of the platform, there's always help and learning opportunities at your fingertips.

ClickUp pros and cons: a quick overview

Pros and Cons

To give you a quick overview of ClickUp's strenghts and weaknesses from my experience, I'll list out the pros and cons:


  1. Packed with Features: ClickUp genuinely impressed me with its extensive list of features, spanning task management, time tracking, document collaboration, and much more. The impressive part isn't just the number of features; it's the quality and functionality of these features that sets ClickUp apart.
  2. Highly Customizable: ClickUp offers a high degree of flexibility, allowing you to tailor the platform to fit your unique workflow. With over 35 ClickApps, multiple views to suit different work styles, and customizable fields for adding extra details to tasks, ClickUp puts you in control of your work environment.
  3. Round-the-Clock Support: The 24/7 live support provided by ClickUp is top-tier. The ability to receive help and solutions, regardless of the time, significantly contributes to a smooth and efficient user experience.
  4. Comprehensive Learning Resources: ClickUp has done a commendable job of providing a wealth of informative resources. The ClickUp University and extensive Help Docs are well-crafted and user-friendly, facilitating a quicker and more enjoyable learning process.
  5. Extensive Integrations: With over 1,000 integrations available, ClickUp is the epitome of a well-connected platform. This wide range of integrations eliminated the need for constant app-switching and streamlined my workflow considerably.


  1. Steep Learning Curve: The downside of ClickUp's extensive features and customization options is the time it takes to master them. The initial phase required a significant amount of time and effort to fully understand the platform. However, ClickUp's extensive resources and support were instrumental in overcoming this challenge.
  2. Occasional Performance Issues: I experienced sporadic issues with slow loading times and minor lags, particularly when working with large amounts of data or complex views. These hiccups didn't detract from the overall utility of the tool but did cause occasional interruptions.
  3. Overwhelming Choices: The high degree of customization can be a double-edged sword. With an extensive array of options and configurations, ClickUp can sometimes feel a bit overwhelming, especially for those who prefer simpler, straightforward tools.
Alternatives to ClickUp

ClickUp Vs. Competitors: Best Alternatives

Let's see how ClickUp stacks up against some key competitors in the project management space:, Notion, and GanttPRO.

I'll highlight the strength of each tool to help you decide what fits your needs best.

ClickUp Vs.

ClickUp has a vast set of features that can be customized for all kinds of projects. This makes it excellent for teams that need flexibility and detailed customization in their workspace. And if you're on a tight budget, ClickUp's Free Forever plan is generous and likely the better option., on the other hand, is easier to use from the get-go. Its interface is intuitive, and its design is straightforward. So if you're a team that wants a tool that is easy to set up and start using, should be your choice. Review

ClickUp Vs. Notion

ClickUp is more focused on project and task management compared to Notion. It organizes tasks in a structured way and offers different views of your tasks and projects. Plus, ClickUp's 24/7 live support can be a lifesaver when you need help quickly.

Notion is an all-in-one workspace where you can write notes, manage tasks, and keep a knowledge base. So, if you're more focused on gathering and organizing information and less on structured task management, Notion could be the right tool for you.

Notion Review

ClickUp Vs. GanttPRO

ClickUp offers a broader range of features than GanttPRO. Along with project management, it also supports document collaboration and time tracking. So if you need a tool that does more than just project management, ClickUp should be your choice.

In contrast, GanttPRO is specialized in creating Gantt charts for project management. It has strong scheduling features and resource management tools. So if your team heavily relies on Gantt charts for planning and managing projects, GanttPRO may serve you better.

GanttPRO Review
Getting started with ClickUp and additional benefits

Who Should Use ClickUp?

Anyone in need of a flexible project management tool that can handle multiple workflows might find ClickUp to be a great fit.

Whether you're a freelancer managing various projects or a large organization looking to streamline workflows, ClickUp's flexibility can adapt to your unique needs.

Small startups can make use of ClickUp's free plan to keep their operations organized without shelling out extra money.

Established businesses, on the other hand, can take advantage of ClickUp's premium features like time tracking, guest permissions, and custom fields to manage complex projects more efficiently.

On an individual level, ClickUp is also a great tool for personal project management.

I've used it to organize my writing projects and found it incredibly useful for keeping track of tasks and deadlines.

Getting Started with ClickUp

Step 1: Sign Up and Set Up Your Workspace

Signing up for ClickUp is as easy as heading to their website and providing your email address. After signing up, you'll be asked to set up your workspace. Think of your workspace as your personal dashboard where you'll manage all your tasks and projects.

Step 2: Create Your First Project

On your workspace, create your first project by clicking on the "+ Add" button and selecting "Folder". A folder represents a project, and you can name it accordingly.

Step 3: Add Lists

Within your project folder, you can create Lists, which act as subcategories for your tasks. For example, if your project is to plan a company event, you might have lists like "Venue Selection", "Catering", and "Invitations".

Step 4: Add Tasks

Next, add tasks to your lists. Tasks are the actionable steps you need to take to complete your project. For each task, you can set a priority level, a due date, and assign it to a team member.

Step 5: Customize Your View

Finally, ClickUp lets you view your tasks in several ways - in a list, as a board, or on a calendar. Choose the one that suits your working style best.

Additional Tips to Maximize the Potential of ClickUp

ClickUp has many features, and learning to use them effectively can take your productivity to the next level.

Here are a few tips I discovered while testing the tool:

  1. Templates: ClickUp has a great feature - the ability to save templates. If you have a specific workflow or project layout that you often use, save it as a template. This can save a lot of time setting up new projects.
  2. Custom Fields: Custom Fields in ClickUp allow you to add extra information to your tasks. For example, you can add a budget field to a task in a financial project. It's a powerful feature when you need to track additional task information.
  3. Integrations: ClickUp integrates with a number of other tools. If your team is already using tools like Slack, Google Calendar, or GitHub, make sure to integrate them with ClickUp to streamline your workflow.
  4. Task Dependencies: If you have tasks that need to be done in a specific order, you can use ClickUp's task dependencies feature. This helps ensure that your team is working on tasks in the right order.
Our opinion of ClickUp


Wrapping up this review, I can confidently say that ClickUp is worth giving a shot.

Its flexibility and depth of features are impressive, and it's been a boon in managing my own work and coordinating with the team.

At Big Brain Solution, we've put ClickUp through its paces and believe that it can be a valuable asset for any team looking for a solid project management tool.

If you're not sure, there's no harm in taking it for a spin. ClickUp offers a free account that's feature-rich enough to give you a good feel of what it can do.

And if you want a taste of the premium features, there's a 14-day trial that requires no credit card information.

While no tool can be all things to all people, ClickUp hits a sweet spot between complexity and user-friendliness.

It offers the features that teams need without becoming too complex to navigate.

It's been a huge help in keeping our own workflows organized, and I've found it particularly useful for managing my writing projects.

In conclusion, ClickUp gets a big thumbs up from us. We recommend giving it a try - it might just be the tool that helps your team reach new levels of productivity.

Remember, you can visit their website to get started with a free account or a 14-day trial.

Let's continue to find smart solutions together - that's what Big Brain Solution is all about!

ClickUp FAQs

What are the core features of ClickUp?

ClickUp is packed with a multitude of features such as Tasks, Docs, Goals, Dashboards, and Chat.

You can also integrate your favorite apps into your workflow with their Integrations feature.

What are ClickApps and how do they work?

ClickApps are essentially extra features you can turn on or off to customize your task management.

This includes task Automations, Sprint Points, Custom Fields, and more.

Does ClickUp offer templates?

Yes, ClickUp has a range of templates to help you kick-start your projects.

They help save time in preparing for projects, and you can customize them to your needs.

How flexible is ClickUp in managing projects?

ClickUp's Hierarchy system gives you flexibility and control to organize everything, whether you're managing small teams or enterprise companies.

It helps create a clear visual structure of all your work.

Can I automate routine tasks with ClickUp?

Absolutely! ClickUp offers a feature known as Automations, which lets you automate routine work and processes.

You can use pre-built automation recipes or customize them based on your needs.

How does ClickUp support remote work?

ClickUp is built for remote work.

Teams can stay on the same page even if they're not in the room, making it an excellent tool for distributed teams.

Is ClickUp suitable for startups and enterprises?

Yes, ClickUp can cater to organizations of all sizes, from startups to large enterprises.

It's designed to align your organization towards company-wide goals and can scale as your business grows.

What kind of reporting features does ClickUp offer?

ClickUp provides real-time reporting features.

You can set goals, track progress, manage resources more effectively, and visualize important project indicators with Dashboards.

Does ClickUp have a free version?

Yes, ClickUp does offer a free account. This version is feature-rich enough to give you a good feel for the platform.

You can also try out premium features with their 14-day free trial.

What types of customer support does ClickUp provide?

ClickUp has a 24/7 live support team that you can reach out to for help.

They also provide ClickUp University, a platform with interactive ClickUp courses, and a collection of Help Docs for finding simple answers to any question about ClickUp.

How can I import my work into ClickUp?

ClickUp offers an easy import feature to bring all your work into ClickUp.

This helps ensure you don't lose any critical data during the transition.

Does ClickUp integrate with other apps?

Yes, ClickUp integrates with over 1,000 of your favorite tools.

You can sync your team calendars, messaging apps, cloud storage, and more to keep all your tools in one place.